Fare rules

Domestic Fares

Fare Type 

Booking Class

Flight change1

Itinerary change2

Cancellation/ Refund3

Maximum stay 

Business Flex

  J

Permitted without fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Business Standard  CPermitted without feePermitted with fee2*Permitted with fee3*12 months 
Business Save  DPermitted with fee Permitted with fee2*Permitted with fee3*12 months 
Economy Flex

  S, M

Permitted with fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Economy Standard

  K, L, Q

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Economy Save

  N, R, T

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Special Deal  U, EPermitted with fee1Not permittedNot permitted312 months

Super Deal

  P

Not permitted 

Not permitted 

Not permitted3

12 months 

International Fares

Fare Type

Booking Class

Flight

Change  

Itinerary Change2

Cancelation/

Refund

Maximum Stay

Business Flex

C, J

Permitted without fee Permitted with fee Permitted with fee  

12 months 

Business SaveDPermitted feePermitted feePermitted fee12 months

Deluxe-Eco. Flex

W

Permitted without feePermitted with feePermitted with fee12 months 
Deluxe-Eco. StandardZPermitted feePermitted feePermitted fee12 months 

Eco. Flex

Y

Permitted with fee Permitted with fee Permitted with fee112 months 

Economy Standard

B, M, S

Permitted with fee1Permitted  with fee1Permitted with fee1  

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 6 months 

Economy Save

H, L, Q

Permitted with fee1Permitted  with fee1Permitted with fee1

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 3 months 

Special Deal

N, R, T, A

Permitted with fee1Not permitted  Before departure: permitted with fee1
After departure: not permitted

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 1 months 

Super Deal

U, E, P

Not permitted Not permitted Not permitted

From/to Asia, Europe, Autralia, America: 3 months.

North East Asia & Japan: 1 months 

 

Minimum stay

 

  • Fares from/to Europe: 6 days
  • Other fares: Nil
  •  

Maximum stay

 

Applied as above.

  

Not permitted

 

Fare combination

 

  • Super Deal fares: Not permitted

  • Other fares: Permitted. Most restricted fares condition applied

  •  

1Change fee

 

 

  • Vietnam domestic:

    • Before ticketed flight date: USD30 + diffrerent fee between 2 flights
    • On/after ticketed flight date: USD50 + diffrerent fee between 2 flights
    • Combination fare: Highest change fee of all changed fare components applied

       

  • International flights:
  • 1. Fares from/to Europe & Australia
  • Before ticket flight date:
  • - USD100/pax for all economy ticket classes + diffrerent fee between 2 flights from/to Australia
  • - USD120/pax for all economy ticket classes + diffrerent fee between 2 flights from/to Europe
  • On/after ticket flight date:
  • - USD150/pax for all economy ticket flight classes + diffrerent fee between 2 flights from/to Australia
  • - USD170/pax for all economy ticket flight classes + diffrerent fee between 2 flights from/to Europe

  • 2. Fares within Asia (except from/to Australia, Japan):

    • Before ticket flight date: USD40/pax for all economy ticket classes + diffrerent fee between 2 flights
    • On/after ticket flight date: USD60/pax for all economy ticket flight classes + diffrerent fee between 2 flights

     

  • Other fares: USD220 or JPY10,000 (For fares in JPY) + diffrerent fee between 2 flights from/to Japan

  • For 1/2 round-trip combination, highest change fees applied
  • For multiple fares: Highest change fee of all changed fare components applied.
  •  

2Itinerary change

 

  • Passenger is to pay fare difference (new vs. current itinerary) plus itinerary change fee if applicable
  •  

2*Itinerary fee

 

  • USD30 (Exception for Lunar New Year period: USD60) + ticketing fee

 

2**Itinerary fee

 

  • Before ticketed flight date: USD30 + ticketing fee
  • On/after ticketed flight date: USD60 + ticketing fee
  •  

3Refund

 

    • Vietnam domestic:

      • Before ticketed flight date: USD30 + ticketing fee USD10
      • On/after ticketed flight date: USD60 + ticketing fee USD10
      • Combination fare: Highest change fee of all changed fare components applied.

         

    • International flights:
    • 1. Fares from/to Europe & Australia
    • Before ticket flight date:
    • - USD100/pax for all economy ticket classes + ticketing fee USD20 from/to Australia
    • - USD120/pax for all economy ticket classes + ticketing fee USD20 from/to Europe
    • On/after ticket flight date:
    • - USD150/pax for all economy ticket flight classes + ticketing fee USD20 from/to Australia
    • - USD170/pax for all economy ticket flight classes + ticketing fee USD20 from/to Europe
    • 2. Fares within Asia (except from/to Australia, Japan):

      • Before ticket flight date: USD40/pax for all economy ticket classes + ticketing fee USD20
      • On/after ticket flight date: USD60/pax for all economy ticket flight classes + ticketing fee USD20
    • Other fares: USD220 or JPY10,000 (For fares in JPY) + ticketing fee USD20 from/to Japan

    • For 1/2 round-trip combination, highest change fees applied
    • For multiple fares: Highest change fee of all changed fare components applied.
    •  

    Important Note: 4% service charges of the total paid amount should be borne by passengers.