1. Check in time:
To ensure your flight, please check-in by the following times:
For domestic flights: 2 hours before Schedule time of departure
For international flights: 2 hours 30 minutes before Schedule time of departure
If you miss the check-in time you will be not able to travel on the flight and causing your ticket invalid. In this case, you need to purchase a new ticket or paying for a change.
- Gold: if it’s over 300 grams
- Vietnam Dong: if it’s over VND15,000,000
- Other currency: if it’s over USD5,000
- Temporarily imported & re-exported goods
Duty free allowance are listed as followings:
- 1.5 liters of liquor with above 22 degrees of concentration of alcohol and 2 liters of liquor below 22 degrees; 400 cigarettes; 100 cigars; 500 grams of raw tobacco
- Other items which are allowed in accompanying baggage with value not over VND5,000,000
If exceeding the amount as above stated, passengers are required to fill in the declaration form No.HQ/2002-PMD and pay duty(ies) according to Vietnamese laws.
3. Airport Tax
Airport Tax is included in the ticket price for international/domestic flights.
4. Business lounge
Business lounge services are offering to VIP, Business class passengers, Golden Lotus Plus Platinum members and Golden members at all routes.
5. Lost & Found counter
Please contact the Lost & Found counter at the airport immediatelly when you have lost your baggages:
At Noibai International Airport:
Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam.
Telephone: (84-4)38840008 or (84-4)38865002 extension 3134
E-mail: email@example.com; firstname.lastname@example.org
At Tan Son Nhat International Airport:
Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
Telephone: (84-8) 35470415 or (84-8) 38446665 extension 6062