Dear Valued Customers,

VietnamFlightCentre is proudly to announce our new website’s version V2.0, there are new booking funtions, more secured layers and lot of promotions awaiting. From there you can discover how fast could it be to search and finish one booking, more ticket classes with cheaper price. Beside that, the details of your payment can be easily retrieved such as checked baggage & hand baggage information on each flight or each type of ticket class, ticket conditions of change or cancellation and No Show…Moreover, we’ve upgraded our website’s functions to higher level where you could find out many interesting activities about where you go, on the trip and after landing.

To enjoy your trips with us, please check out our new shape through our official website at:

If you are facing any problem or difficulity on booking please contact for more information and supports.

In accordance with Russian Customs laws on plant quarantine, Vietnam Airlines is pleased to announce:

People entering Russia:
- Brings no more than 5 kg of plant products allowed.
- Do not bring seeds, planting material and potato.
- If you still wish to bring any of the regulated articles, please apply to your local authorities for a phytosanitary certificate beforehand.

Please comply with all articles above.

When you take plants (and/or plant products including fresh fruit) with you, you may not be allowed to bring them into Japan.

There is a regulation of the prohibited items to be brought into, and the prohibited items are different depending on the country/area. This regulation also applies for the souvenirs and small amount of the items for your personal use.

Please see here for the list of the prohibited items and more information.

Due to payload limitation against headwind of flights departing from Japan to Vietnam in winter schedule of 2017, Prepaid Baggage service will be suspended for the following flights during the periods below:

Flights not applicable Routes Periods not applicable
VN341 Nagoya - Ho Chi Minh 28OCT2017 - 25MAR2018
VN347 Nagoya - Hanoi
VN303 Narita - Ho Chi Minh 01NOV2017 - 28FEB2018
VN319 Narita - Da Nang
VN351 Fukuoka - Ho Chi Minh 01NOV2017 - 19MAR2018
VN357 Fukuoka - Hanoi
On all flights (including unrestricted flights) departing from
Japan connecting to other International/Domestic flights.
Ex.: Narita - transit at Hanoi (VN311) - Siem Reap, 
Kansai - transit at Ho Chi Minh (VN321) - Hanoi
   28OCT2017 - 25MAR201

Effective from: 02JUN, 2017 

According to current security screening procedure issued by Vietnam Ministry of Transportation, passengers must comply with all instructions and requirements from aviation security control officers and implement the aviation security screening process for passengers and hand baggages as the following: "Passengers shall remove their jackets, hats, shoes, slippers, belts, personal items and other belongings; then place these objects, liquids, electronic equipment in the trays to screen by X-ray machines before walking through the magnetic port."

Vietnam Airlines would like to inform our esteemed customers:
From 03Oct2017 to 22Jan2018, Satellite Golden Lounge at KLIA terminal will be temporarily closed for renovation. Vietnam Airlines will honorably continue to serve you at Regional Golden Lounge. Please use the leaflet at the check – in counter for further information and map.

In order to be at boarding gate on time, please leave the business lounge at least 30 minutes before departure time. We sincerely apologize for any inconvenience might cause to you. 

Ha Noi, July 6, 2017 - Vietnam Airlines would like to announce: from July 12, 2017, the company will move its operations in Jakarta Airport from Terminal T2 to Terminal T3. Located about 2 km from the old Terminal T2, Terminal T3 is a new terminal with a capacity of 25 million passengers per year. The new terminal with synchronous and modern equipment helps improve the quality of Vietnam Airlines' 4-star products and services, bringing a better experience for customers.

Other airlines in the SkyTeam Alliance, such as Korean Air, KLM, China Airlines, Garuda Indonesia, etc. also plan to switch to Terminal T3 so our passengers having connecting flights with the SkyTeam airlines will enjoy more benefits.

The new terminal T3 has three check-in area and each of them has 26 check-in counters. Passengers of Vietnam Airlines will check-in at Area C including 4 counters C5, 6, 7 and 8.

The Business Class lounge, located at the mezzanine between 2nd and 3rd floor of Terminal T3, serves Vietnam Airlines’ frequent flyers (Platinum, Gold) and Business Class passengers as well as customers of other airlines operating at the new terminal.

For more information please contact our Customer Service Call Center.

From 31 December 2014, Vietnam Airlines are pleased to announce the new international flight check-in counters location at Noi Bai International Airport.

All new check-in areas will be at TERMINAL 2:

  • Counter H0 - H12: Business class, Golden Lotus Plus Member (Platinum, Gold, Titan) and SkyTeam Elite plus Member, Elite Member.
  • Counter G0: Check-in with No Baggage
  • Counter G1 – G10: Economy class
  • Counter G11: Web check-in
  • Counter G12: Crew

Vietnam Airlines will suspend flights to/from Pleiku from 23 March to 25 October 2015 due to airport close for upgrade.

Passengers with booking confirmation on above flights will be offered for refund at no fee or reroute to Buon Ma Thuot/Quy Nhon (additional charges may be applied in regards of applicable fares and taxes at the time of purchase)

In the efforts to meet the travel demand to/from Pleiku in the period, Vietnam Airlines will add 07 flights weekly Hochiminh city- Quy Nhon v.v. and 03 flights weekly Hanoi – Quy Nhon etc... using A321 aircraft as from April 2015.

For more information and support, please contact Vietnam Airlines ticketing offices and agents nation-wide.

From 31 March 2015, Vietnam Airlines flights to/from London will be switched from Gatwick airport to Heathrow airport with the following schedules:

Flight Number



Estimated Departure Time*

Estimated Arrival Time*


Ha Noi – Heathrow

Tuesday, Friday




Heathrow – Ha Noi

Tuesday, Friday




Ho Chi Minh city – Heathrow

Wednesday, Saturday




Heathrow – Ho Chi Minh city

Wednesday, Saturday



* Local times