Fare Types and Rules

Domestic Fares

Fare Type 

Booking Class

Flight change1

Itinerary change2

Cancellation/ Refund3

Maximum stay 

Business Flex

  J

Permitted without fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Business Standard   C Permitted without fee Permitted with fee2* Permitted with fee3* 12 months 
Business Save   D Permitted with fee  Permitted with fee2* Permitted with fee3* 12 months 
Economy Flex

  S, M

Permitted with fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Economy Standard

  K, L, Q

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Economy Save

  N, R, T

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Special Deal   U, E Not permitted Not permitted Not permitted3 12 months

Super Deal

  P

Not permitted 

Not permitted 

Not permitted3

12 months 

International Fares

Fare Type

Booking Class

Flight

Change  

Itinerary Change2

Cancelation/

Refund

Maximum Stay

Business Flex

C, J

Permitted without fee  Permitted with fee  Permitted with fee  

12 months 

Business Save D Permitted fee Permitted fee Permitted fee 12 months

Deluxe-Eco. Flex

W

Permitted without fee Permitted with fee Permitted with fee 12 months 
Deluxe-Eco. Standard Z Permitted fee Permitted fee Permitted fee 12 months 

Eco. Flex

Y

Permitted with fee  Permitted with fee  Permitted with fee1 12 months 

Economy Standard

B, M, S

Permitted with fee1 Permitted  with fee1 Permitted with fee1  

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 6 months 

Economy Save

H, L, Q

Permitted with fee1 Permitted  with fee1 Permitted with fee1

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 3 months 

Special Deal

N, R, T, A

Permitted with fee1 Not permitted   Before departure: permitted with fee1
After departure: not permitted

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 1 months 

Super Deal

U, E, P

Not permitted  Not permitted  Not permitted

From/to Asia, Europe, Autralia, America: 3 months.

North East Asia & Japan: 1 months 


Minimum stay

 

Fares from/to Europe: 6 days
Other fares: Nil
 

Maximum stay

 

Applied as above.

   

Not permitted

 

Fare combination

 

Super Deal fares: Not permitted

Other fares: Permitted. Most restricted fares condition applied

 

1Change fee

 

 

Vietnam domestic: Not permitted for special and super ticket classes


  • Before ticketed flight date: USD30 + diffrerent fee between 2 flights
  • On/after ticketed flight date: USD50 + diffrerent fee between 2 flights
  • Combination fare: Highest change fee of all changed fare components applied

     

International flights:
1. Fares from/to Europe & Australia
Before ticket flight date:
  • USD100/pax for all economy ticket classes + diffrerent fee between 2 flights from/to Australia
  • USD120/pax for all economy ticket classes + diffrerent fee between 2 flights from/to Europe
On/after ticket flight date:
  • USD150/pax for all economy ticket flight classes + diffrerent fee between 2 flights from/to Australia
  • USD170/pax for all economy ticket flight classes + diffrerent fee between 2 flights from/to Europe

2. Fares within Asia (except from/to Australia, Japan)

Before ticket flight date: USD40/pax for all economy ticket classes + diffrerent fee between 2 flights
On/after ticket flight date: USD60/pax for all economy ticket flight classes + diffrerent fee between 2 flights

Other fares: USD220 or JPY10,000 (For fares in JPY) + diffrerent fee between 2 flights from/to Japan

For 1/2 round-trip combination, highest change fees applied
For multiple fares: Highest change fee of all changed fare components applied.

2Itinerary change

 

Passenger is to pay fare difference (new vs. current itinerary) plus itinerary change fee if applicable
 

2*Itinerary fee

 

USD30 (Exception for Lunar New Year period: USD60) + ticketing fee

 

2**Itinerary fee

 

Before ticketed flight date: USD30 + ticketing fee
On/after ticketed flight date: USD60 + ticketing fee

3Refund

 

  • Vietnam domestic: Not permitted for special and super ticket classes

    Before ticketed flight date: USD30 + ticketing fee USD10

    On/after ticketed flight date: USD60 + ticketing fee USD10

    Combination fare: Highest change fee of all changed fare components applied

    International flights:

    1. Fares from/to Europe & Australia

    Before ticket flight date:

    • USD120/pax for all economy ticket classes + ticketing fee USD20 from/to Australia
    • USD150/pax for all economy ticket classes + ticketing fee USD20 from/to Europe

    On/after ticket flight date:

    • USD150/pax for all economy ticket flight classes + ticketing fee USD20 from/to Australia
    • USD170/pax for all economy ticket flight classes + ticketing fee USD20 from/to Europe

    2. Fares within Asia (except from/to Australia, Japan)

    Before ticket flight date: USD40/pax for all economy ticket classes except special classes + ticketing fee USD20

    On/after ticket flight date: USD60/pax for all economy ticket flight classes + ticketing fee USD20

    For special classes: USD60/pax + ticketing fee USD20 for request comes before flight date and NOT permitted after ticket flight date.

    Other fares: USD220 or JPY10,000 (For fares in JPY) + ticketing fee USD20 from/to Japan

    For 1/2 round-trip combination, highest change fees applied

    For multiple fares: Highest change fee of all changed fare components applied.

    Important Note: 4% service charges of the total paid amount should be borne by passengers.

     

    NO-SHOW condition: passenger will be charged according to your booked ticket class, balance amount should be refunded after deducting the charge fee.