Payment Guide

Pay for your flights with major cards

We accept payment online for flight tickets with various payment methods:
- Credit/Debit card (MasterCard, Visa, JCB...)
- Charge card (American Express)

1. MasterCard Secure Code and Verified by Visa


If you’re paying with a credit or debit card, MasterCard SecureCode and Verified by Visa add another layer of security to your online transactions, helping protect against unauthorised use of your card.
During checkout, you will be greeted with a personal message that you have previously set – this helps ensure that you are not dealing with a fraudulent website. Next, you will be asked for your own secret password to confirm your identity.
If you have not yet registered for MasterCard SecureCode or Verified by Visa, you may be asked to do so during the checkout process. You will then be redirected to your bank's website to complete the registration.

2. Payment Security on the secure payment gateway (OnePay)

VeriSign

VeriSign is the trusted provider of Internet infrastructure services for the networked world. The ability to know and trust the parties with which you do business and communicate has become critical in the networked world.
OnePAY encrypt data transmission with VeriSign solution: OnePAY website can secure private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
VeriSign has been verified OnePAY as the owner or operator of the website located at onepay.vn and confirmed OnePAY as a valid business.

Trustwave

Trustwave is the leading provider of on-demand data security and payment card industry compliance management solutions to businesses and organizations throughout the world. Trustwave has helped thousands of organizations — ranging from Fortune 500 businesses and large financial institutions to small and medium-sized retailer —manage compliance and secure their network infrastructure, data communications and critical information assets.
OnePAY JSC is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.

  


3. 3D-Secure

3D-Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions.
The 3D-Secure protocol was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service.
Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J-Secure.
The service involves a simple verification process using a personal message and password during checkout.
The personal message ensures that you are dealing directly with your bank and not a ‘phishing' site, while your password will help confirm your identity.
If you have not enrolled for 3D-Secure, you will be required to log on to your respective bank's website to register before you can complete your online booking.

4. Transaction Result

You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order Status and the transaction result.

Note

In some cases, your transaction may be not successful due to:
- In correct card information
- Not enough credit balance (daily or monthly)
- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
- 3D-Secure password was not registered

If you need any assistance please contact us at: reservations@vietnamairlinescorp.org or +(84) 93 234 1011 or +(84) 96 835 8833