Privacy Policy

1. What kind of information we collect from you?

- When you visit Vietnam Airlines website:

When you are browsing our website, you’re not required to provide any information unless and until you make a booking with us.

- When you book on our website:

In order to book a ticket through our website, you must provide us with specific information such as your name or name of the person (s) traveling (if not you), date of birth and gender, credit card number with expiration date, mailing address, telephone number, passport details.  We need this information to process and confirm your reservations.

In case you book for others, you will need to make sure that each of them fully understands our Privacy Policy, Terms of Use and allows you to disclose their information to us.

2. How do we collect your information?

We will collect the personal information directly from you when you deal with us either in person, by phone, email, or facsimile.

3. How do we use your personal information?

As an online booking agent we may use and disclose your personal information to third party that performs services such as Vietnamairlines or codeshares partners of Vietnam Airlines (depend on each carrier).

We may also share your information: (i) to identify of fraud or error, (ii) to investigate, prevent, or take action regarding illegal activities, (iii) to seek your feedback regarding our relationship with you, (iv) to protect our rights and safety, (v) to third parties for the purpose of marketing and servicing our relationship.

The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this.

Other than above, we will not disclose your information without your acceptance unless required by law. 

4. Security

To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information are well managed to avoid any loss, misuse, alteration or destruction.